Refund & Cancellation Policy

Last updated: 11 April 2026

1. Overview

This Refund & Cancellation Policy outlines how Forestock handles subscription cancellations and refund requests. We want you to have a positive experience and will handle all requests fairly and promptly.

2. Cancellation

How to Cancel

You may cancel your subscription at any time by emailing us at support@getforestock.com or from your account settings. Cancellations take effect at the end of the current billing period.

Access After Cancellation

You will continue to have full access to the Service until the end of your paid billing period. After that, your account will revert to the free tier (if available) or be deactivated.

No Partial Refunds for Cancellation

Cancelling mid-cycle does not entitle you to a prorated refund for the unused portion of the billing period, except as described in Section 3 below.

3. Refunds

7-Day Money-Back Guarantee

If you are not satisfied with Forestock, you may request a full refund within 7 days of your initial subscription payment. This applies to first-time subscribers only.

Eligibility for Refund

Refunds are available if:

You request within 7 days of the first payment
You have not exceeded 5 forecast runs on a paid plan
The request is for your first subscription (not renewals)

Non-Refundable Cases

We do not offer refunds for:

Renewal charges (you will be notified before renewal)
Requests made after 7 days of payment
Accounts terminated for Terms of Service violations
Annual plans beyond the 7-day window

4. How to Request a Refund

To request a refund, email us at support@getforestock.com with:

Your registered email address
The date of payment
Reason for the refund request (optional but helpful)

We will process eligible refunds within 5–7 business days. Refunds are credited back to the original payment method.

5. Payment Disputes

If you believe you have been charged incorrectly, please contact us at support@getforestock.com before filing a chargeback with your bank. We will resolve legitimate billing issues quickly and amicably.

Filing a chargeback without contacting us first may result in account suspension while the dispute is investigated.

6. Contact

For refund or cancellation requests, contact us at:

Forestock

Email: support@getforestock.com

Response time: within 1 business day

Website: getforestock.com